ITIL Recommendations
The ITIL (Information Technology Infrastructure Library) guidelines are a set of guidelines for effectively combining IT services with business strategy.
Key concepts of ITIL recommendations:
- Customer focus in solving every problem.
- Limiting unnecessary information for the user about all the difficulties and nuances of organizing technical support.
- Preference for integrated services over hardware platforms;
- Special tools for organizing the joint work of all technical support staff should be widely implemented.
- Expanding the scope of interests of technical support, which, in addition to troubleshooting, must also analyze the causes of their occurrence.
See also
-
methodology
RUP,
which is a knowledge base with a search engine -
methodology
PMBOK,
which is used for a structured approach to project management -
methodology
Cobit,
which is used to develop standards in the field of IT auditing and management -
methodology
Agile,
which is used for flexible project management -
development technique
TDD,
which is used for flexible project management